1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your ice trays made from food-safe materials?
Yes. All trays are made with food-grade, BPA-free materials that are safe for everyday use.
6. Are they easy to release ice cubes from?
Yes. Many models use flexible silicone or smart designs for smooth, easy release.
7. Are the trays stackable?
Yes. Most designs are stackable to help save freezer space.
8. Are they dishwasher safe?
Yes. Most of our ice trays are dishwasher safe. Please check the product page for specific care instructions.
9. What sizes and shapes do you offer?
We offer standard cubes, large cubes, spheres, and specialty shapes. Exact details are listed on each product page.
10. Do the trays come with lids?
Some models include lids to help prevent spills and reduce freezer odors. This is noted on the product page.
11. Are they suitable for more than just water?
Yes. Customers also use them for juice, coffee, herbs, and meal prep cubes.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my ice tray arrives damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.